DEFINE THE CHALLENGE, DETERMINE THE
SOLUTION, THEN EXECUTE FLAWLESSLY

DxEcosystems manages each business challenge as if it were a seedling in an Ecosystem destined to be met with experience, expertise, resources and a thoughtful plan of action. This approach has led to successes for all participants in our Ecosystem.

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OUR SUCCESSES

DxEcosystems’ credo is that all participants in our Ecosystem must succeed.

Our engagement philosophy is founded on the principle of active listening. We begin every opportunity with an active discovery session to isolate the challenge before we even consider proposing a solution. Our team are experts in a multitude of business management disciplines that are required to successfully deliver enterprise-grade transformation. DxEcosystems always starts by understanding the objectives of each stakeholder in the challenge.

We then work with each stakeholder to define the success metrics for each constituent. We develop our integrated transformation plan collaboratively with all stakeholders creating a shared purpose and understanding of success.

The final phase of our process is flawless delivery. DxEcosystems expertly executes the delivery plan. Our experienced team of professionals manage the entire delivery lifecycle ensuring that all the variables that impact success are addressed.

DxEcosystems constantly strives to perfect our delivery capabilities to deliver 100% of our commitment, every time.

Connect with us to explore how we can solve your digital interaction & customer engagement challenge and add your company to our growing Ecosystem of successes.

Innovation Provider –
InfoSlips

The Challenge

  • As a well-established South African fintech, InfoSlips sought a trusted business company to partner with to strategically enter into the North American marketplace.

Our Success

  • InfoSlips found and partnered with DxEcosystems to create their presence in North America and transform the digital communications Ecosystem with their innovation in digital interaction & customer engagement solutions.

Institutional Customer –
Auto Finance Company

The Challenge

  • The auto finance division of a leading global automotive company needed to improve & enhance their monthly statements to their North American dealerships.

Our Success

  • This auto finance company partnered with DxEcosystems and our Innovation Provider – InfoSlips to transform & modernize their paper-based dealership statements creating an engaging digital communications platform. We designed, developed and deployed a transformational digital statement resulting in enhanced value to both the auto finance company and their dealership ecosystem.

Strategic Partner –
Core Banking & Business Services Provider

The Challenge

  • The Core Banking & Business Services Provider’s strategy was to continue to evolve their already valuable business services to deliver a new transformational digital communications platform that exceeded the expectations of their existing customers and new prospects.

Our Success

  • The Core Banking & Business Services Provider partnered with DxEcosystems to build a new digital communications and document delivery platform in response to their customers and prospects requirements.

Institutional Customer –
Regional Utility Provider

The Challenge

  • The Regional Utility Provider needed a digital communications solution to evolve their monthly billing statement to deliver more value to both their residential and commercial customers.

Our Success

  • The Regional Utility Provider partnered with DxEcosystems to integrate InfoSlips into their environment to create a new digital utility statement.

Strategic Partner –
Technology Services Provider

The Challenge

  • The Technology Services Provider’s needed strategic advice and counsel related to evolve their business services model and how to re-think specific service offerings.

Our Success

  • The Technology Services Provider partnered with DxEcosystems to create a new cloud-based services model and strategy taking their business in a new strategic direction.

Institutional Customer –
Banking & Financial Services Company

The Challenge

  • The Banking & Financial Services Company’s strategy was to transform their monthly and on-demand customer statement to an interactive, engaging digital experience.

Our Success

  • The Banking & Financial Services Company partnered with DxEcosystems to create a new digital statement experience using InfoSlips. The new digital statement solution transformed the customer engagement model creating a multi-dimensional experience for their customers while reducing the absolute cost of delivery. Their InfoSlips platform is now poised to provide sales and marketing capabilities that would not have been possible otherwise.

Institutional Customer –
US Regional Utility Company

The Challenge

  • The US Regional Utility Company wanted to create an informative digital experience to assist their customers in understanding the seasonal changes in their utility bills. Creating this experience would help their customers make informed choices to manage their consumption and avoid having to contact the contact center to request assistance.

Our Success

  • The US Regional Utility Company partnered with DxEcosystems to create a new interactive personalized video experience using BlueRush IndiVideo. The new interactive digital experience has resulted in clearer customer communications and a material reduction in calls into the contact center. Customer are taking action via the personalized video, taking advantage of programs that will help them manage their energy usage, while improving overall communications. Their BlueRush IndiVideo platform is now positioned to continue creating value as an augmentation to the communications strategy across multiple business units and customer interactions.