Curators of Digital
Engagement Innovations

Nikia Dx Group

Nikia Dx’ mission is to help companies create new value through innovation in customer engagement.

Nikia Dx was founded in April 2017 with a clear purpose. Create an Ecosystem that enables us to find and deliver digital interactions & customer engagement innovations to the corporate marketplace.

Our founders built their professional careers leading and managing within many of the Fortune 500 companies. We understand the challenges faced by business executives who have a mandate to create a corporate culture of continuous improvement and innovation demanded by Customer, Employees, the Community and Shareholders. We have successfully delivered results in these demanding environments and we have modeled Nikia Dx based on the most successful components of those experiences.

Nikia Dx is purposefully designed as an Ecosystem of innovation & transformation. It is comprised of 3 distinct groups:

  • Innovation Providers → Creator, developers and designers of Digital Integrations & Customer Engagement solutions
  • Strategic Partners → Companies focused on extending their own solution offerings by partnering through Nikia Dx to access our Innovation Providers
  • Institutional Customers → Companies and institutions searching for solutions that will address their customers’ and employees’ digital engagement expectations.

There are a set of common challenges that every progressive organization has to solve.

  • How to create a best-of-breed environment that is continuously evolving to exceed customer expectations?
  • How to maintain focus on our core services and effectively partner to introduce new capabilities?
  • Where new innovations are available, are the solutions vetted, reliable and can be integrated into our environment with minimal disruption to our core business?
  • How do we isolate and measure the impact of the new innovation in discrete units?

The Solution = Nikia Dx.

  • Global Curation of new digital innovations
  • Rigorous Vetting of the solutions to confirm that they are enterprise-grade solutions
  • Business Development support to connect the innovations with the target market
  • Integration and Operations support to deliver the solution to our corporate clients
  • Business Management to extract the maximum amount of value from the solution over time

Nikia Dx has created an Ecosystem where all participants benefit. We created a culture within the Ecosystem of collaboration, cross-pollination, co-operation, competition and community.

Our only key metric is the success of the partners within our Ecosystem and we deliver on that promise 100%.

To learn more please reach out to us using our “CONTACT US” page!

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