Nikia Dx has developed a methodology for managing the objectives of all our Ecosystem participants. Our approach and actions ensure that each stakeholder’s objectives are clearly understood and incorporated into the execution plan. We work collaboratively to ensure that all participants receive the care and attention that they need to be successful. As we introduce new stakeholders into our Ecosystem, we determine an action plan for that stakeholder company to be successful.


To help companies
create new value
through innovation in
digital interactions & customer engagement.


The Nikia Dx service model design address the entire lifecycle that has frustrated major transformation programs and initiatives over the past few decades. Our team is comprised of change leaders and transformation delivery specialist who’ve experienced the challenges of identifying the challenge, sourcing viable options, selecting the right option, integrating the solution into a dynamic environment, and then managing the asset to deliver the best possible return on the investment.

Those real challenges and experiences was the genesis of Nikia Dx’ service model. We developed our service model to address the 5 key areas common to every transformation initiative.

1. Global Curation
2. Rigorous Vetting
3. Virtualized Business Development
4. Virtualized Integration & Operations
5. Virtualized Business Management


Nikia Dx has a network of listening posts throughout the world, constantly uncovering digital interaction & customer engagement solutions. In 2016, there was reported to be on average 2,000 new fintechs launched every year creating a fertile environment to find the next game changing technology.

Our methodology allows our expert team to curate leading solutions:

  • Research the latest digital interactions & customer engagement innovations from around the world
  • Attract new innovations in digital customer engagement


Finding the “best of class” innovations in digital interactions & customer engagement is the first of many steps that our team at Nikia Dx take to understand the solution and connect it to real world business challenges. Our evaluation team performs a comprehensive review of the Innovation Provider company to understand the entire solution lifecycle to make a determination about its ultimate viability to meet the demands of our Strategic Partners and Institutional Customers.

Our process of evaluation focuses on the elements that a world-class company would demand from their solution provider of choice.

  • Evaluations of each solution based on the following primary dimensions:
    • People – all aspects of the organization from leadership to service delivery & support
    • Process – rigorous evaluation of the delivery methodology and supporting artifacts
    • Technology – scalability of the solution and the application of the very latest architectural principles
    • Readiness – ability to manage and support their existing and prospective customers
    • Strategy & Leadership – the capabilities of the Executive and Management team to handle the business affairs


Nikia Dx‘ business development team are comprised of successful over-achievers in the sales and marketplace development trained in some of the global leaders in financial service, technology services, business transformation and software-as-a-service. Our team understand the business value of technology solutions and work in concern with the Innovation Providers to clearly define the value proposition of their solution and connect that solution with a target business challenge.

Our team works closely with the Innovation Providers sales and product support teams to develop and execute a market plan. Nikia Dx provides the following support.

  • Go-to-Market and Business Development with Innovation Providers & Strategic Partners
  • Virtual Chief Revenue/ Business Development Officer


Once a the challenge is isolated and the solution identified, the most pressing challenge for companies is to develop and execute a pragmatic plan of action. Nikia Dx‘ team of operations and service delivery experts lead the development of a project plan to integrate the new solution with quality and expediency. Our team’s vast experience and refined methodologies for successfully delivering enterprise projects is the critical success factor in the Nikia Dx business model.

Our methodology manages all aspects of the project lifecycle including risks and potential issues to minimize the opportunities for disappointment through the following actions.

  • Infuse enterprise program management disciplines into solution delivery
  • Virtual Chief Operations Officer Service
  • Virtual Enterprise Program Management Service


To insure that the solutions the we help integrate produce the desired outcomes over time, Nikia Dx continues to be engaged with each production deployment. Our intention is to provide ongoing assistance to the customer to help them maximize the return on their investment in the digital interaction & customer engagement solution.

Nikia Dx works with the solution team to determine how best to provide the right level of post-integration support by addressing the following aspects of each deployment.

  • Manage the entire program/ project lifecycle
  • Post-production relationship management
  • On-going continuous improvement